While building out a new XenApp 6.5 farm and handling the profiles through Citrix’s User Profile Management utility, I noticed some issues where the local profiles were not being deleted on logoff as I had configured them to be.

After doing some checking and verifying what I had set in the GPO was being “applied” configuration-wise to the server, I stumbled across Ctrix article which outlined our scenario, with the solution.

It turns out that when you install VMware tools, it includes a “Shared Folder” option, which remains locked on user logout and does not allow for the profile to be properly deleted. When this happens, the next time the user logs in to that server, it creates a new profile for them along the lines of “user.domain”, and increments that each time after, as in user.domain.001, user.domain.002, and so on.

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The fix is simple– go through and Modify the installation of the VMware Tools, and remove the “Shared Folder” feature from the installation. It does require a reboot, so make sure you plan accordingly, but once that was gone, the profiles operated as desired. What I found to be a little strange is that this issue did not have any impact on profiles managed through VMware’s View Persona Management, which offers very similar features/configuration, but for View environments. Perhaps just a better VMware integration?

http://support.citrix.com/article/CTX122501