Recently I ran into a customer who had forgotten their password to log into thier OfficeScan Console portal. I knew there had to be a quick way to reset it and did some digging and this is what i came up with...
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1. Open the file "<strong>C:Program FilesTrend MicroOfficescanPCCSRVPrivateAuthorStoreTrendAuthDef.xml</strong>" 

2. Replace the root information at the bottom of the file as shown below:


<strong> 
       </strong>


 Note: The string after “PWD=” is responsible for resetting the password to “trendmicro” (without quotes).

3. Restart the OfficeScan Master service.

4. Log in as <strong>root </strong>and use “<strong>trendmicro</strong>” as the password.

5. You should now be able to change the password to something else by going to Administration &gt; User Accounts.

Hope this Helps!!