When working with customers I sometimes encounter situations where we need to work with VMware support to resolve licensing issues. This can be a real problem if the person the licenses were registered to when they were purchased is unavailable or no longer working for the customer.

To prevent this situation I always recommend that customers have at least two individuals authorized on VMware's web site to make license changes and open licensing support requests pertaining to the customer's VMware licenses.

VMware recently published an excellent KB article on how to create secondary authorized license and support users. The KB can be found <a href="http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&amp;cmd=displayKC&amp;externalId=1012219">here</a>.