Hi Dennis,
Yes, please go to Windows Client, Administration, you will see issue templates.  You can create as many issue templates as you need.  Once you have created them, when you go to enter a new ticket, you will have a drop down list of your templates that you can choose.  Also, consider upgrading to the newest version (9.1.2). The version you are on (9.0) has many performance issues and there have been several enhancements since then. Hope this helps!