<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="font-size: small; font-family: Calibri;">There are a few things you need to know when setting up a tape autoloader to work with Symantec Backup Exec.<span style="mso-spacerun: yes;">  </span>You can avoid a long support call with Symantec Tech Support by knowing these key pieces of information:</span></p>
<p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-list: l0 level1 lfo2;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">1)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">Verify that the tape library and SCSI card are on Symantec’s supported hardware list for the version of Backup Exec you are using, and the server hardware manufacturer’s list</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-list: l0 level1 lfo2;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">2)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">Configure the tape library for random access.<span style="mso-spacerun: yes;">  </span>While in sequential access mode, the autoloader’s robotics are not logically connected to the SCSI bus and do not respond to SCSI commands </span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-list: l0 level1 lfo2;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">3)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">Stop and disable the Windows “Removable Storage” service so it won’t interfere with Backup Exec’s access to the library</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-list: l0 level1 lfo2;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">4)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">In Device Manager, the drivers for the Medium Changer and Tape Drives have to be in specific combinations.<span style="mso-spacerun: yes;">  </span>You can either use the hardware vendor’s drivers for both, or use the Symantec driver for the tape drive(s) and the Microsoft Generic Driver for the Medium Changer</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0in 0in 10pt 0.5in; text-indent: -0.25in; mso-list: l0 level1 lfo2;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">5)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">Backup Exec won’t be able to perform any operations on the Media Changer while there’s a tape in the drive.<span style="mso-spacerun: yes;">  </span>If necessary, manually eject the tape using the control panel on the tape library.<span style="mso-spacerun: yes;">  </span>As a last resort, try power-cycling the tape library (it worked for us!)</span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="font-size: small; font-family: Calibri;">The environment used in developing these notes consisted of:</span></p>
<p class="MsoListParagraphCxSpFirst" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-list: l1 level1 lfo1;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">1)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">Backup Exec 12.0 SP 1</span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin: 0in 0in 0pt 0.5in; text-indent: -0.25in; mso-list: l1 level1 lfo1;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">2)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">Windows Server 2003 32-bit SP 2, running in a virtual machine hosted on a VMware ESX 3.5 host</span></p>
<p class="MsoListParagraphCxSpLast" style="margin: 0in 0in 10pt 0.5in; text-indent: -0.25in; mso-list: l1 level1 lfo1;"><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-size: small; font-family: Calibri;">3)</span><span style="font: 7pt &quot;Times New Roman&quot;;">      </span></span></span><span style="font-size: small; font-family: Calibri;">An IBM 3581 Tape Autoloader Model L38 with one LTO Ultrium 2 Tape Drive and eight tape slots</span></p>
<p class="MsoNormal" style="margin: 0in 0in 10pt;"><span style="font-size: small; font-family: Calibri;">Here’s a handy link to the User Guide for the Autoloader: </span><a href="http://www-01.ibm.com/support/docview.wss?uid=ssg1S7000143&amp;aid=1"><span style="font-size: small; color: #800080; font-family: Calibri;">http://www-01.ibm.com/support/docview.wss?uid=ssg1S7000143&amp;aid=1</span></a></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: normal;"><span style="font-size: small; font-family: Calibri;">Jonathan Webster, eGroup</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt; line-height: normal;"><a href="http://egroup.jasonmangone.com/"><span style="font-size: small; color: #800080; font-family: Calibri;">www.egroup-us.com</span></a></p>