In a VMware View environment the View agent running on each desktop keeps log files that are critical to troubleshooting a variety of issues.  Typically this would involve interrupting the user's session to run the "support.bat" file included in installation of the agent.  Recently though, I was working with VMware support on a customer issue, and I discovered that these logs could be collected remotely from the Connection Server without affecting an active session.

From the command line on the View Connection Server, change to the directory in which you want to dump the support bundle.  Then run <em>vdmadmin -A -getDCT -outfile &lt;file name&gt; -d &lt;pool name&gt; -m &lt;virtual machine name&gt;.  </em>It's important to note that pool name and the virtual machine name <strong>ARE </strong>case sensitive.  Then you can bro  For more information on collecting VMware View log files see the following VMware KB Article: <a title="http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&amp;cmd=displayKC&amp;externalId=1017939" href="http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&amp;cmd=displayKC&amp;externalId=1017939" target="_blank">http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&amp;cmd=displayKC&amp;externalId=1017939</a>.