<a href="http://egroup.jasonmangone.com/wp-content/uploads/2012/05/helpdeskauthority.bmp"><img class="alignleft size-full wp-image-6737" src="http://egroup.jasonmangone.com/wp-content/uploads/2012/05/helpdeskauthority.bmp" alt="" /></a>

Quest Software's Help Desk Authority is a fully operational, comprehensive help desk software suite, that allows you to quickly identify issues, and fits your help desk with its easily customizable options, and stream line your help desk operations with proven results.

&nbsp;

The key features are:

(1) <strong>Ability to quick Identify, Track &amp; Close Issues</strong>
<ul>
	<li>Issue History</li>
	<li>Scheduled Reports</li>
	<li>Comprehensive Reporting Dashboard</li>
	<li>Integration with AD and eMail</li>
	<li>Ticket Workflow</li>
	<li>Ticket Lifecyle Management</li>
</ul>
(2) <strong>HDA Fits like a glove, as you can quickly and easily modify to fit your specific Help Desk requirements</strong>
<ul>
	<li>Comprehensive Help Desk Solution</li>
	<li>Simplified Configuration</li>
	<li>Fully Customizable</li>
	<li>View view Windows, web and mobile via your iPhone</li>
</ul>
(3) <strong>End user can help themselves with self-service tools</strong>
<ul>
	<li>Self-service portal</li>
	<li>Knowledge base</li>
	<li>Message Board</li>
	<li>Priority Mapping</li>
</ul>
&nbsp;

There are a number of features and differences between the Professional Edition and the Enterprise Edition - namely (1) <strong>HDAsse</strong>t, (2) <strong>Remote Support Center</strong>, (3) <strong>Password Self-Service</strong>.

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To learn more - I encourage you to check out the <a title="Help Desk Authority Walk Through Tour" href="http://www.scriptlogic.com/products/help-desk-authority/walkthrough/" target="_blank">Walk Through Tour</a>.

Currently version 9.1.1 is available for <a title="Help Desk Authority 9.1.1" href="http://www.scriptlogic.com/products/help-desk-authority/version-comparison.asp" target="_blank">DOWNLOAD </a>for a free demo.