<a href="http://egroup.jasonmangone.com/wp-content/uploads/2012/05/helpdeskauthority.bmp"><img class="alignleft size-full wp-image-6737" src="http://egroup.jasonmangone.com/wp-content/uploads/2012/05/helpdeskauthority.bmp" alt="" /></a>

Quest Software's Help Desk Authority is a fully operational help desk software suite, that allows you to quickly identify issues, and fits your help desk with its easily customizable options, and stream line your help desk operations.

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The key features are:

(1) Ability to quick Identify, Track &amp; Close Issues
<ul>
	<li>Issue History</li>
	<li>Scheduled Reports</li>
	<li>Comprehensive Reporting Dashboard</li>
	<li>Integration with AD and eMail</li>
	<li>Ticket Workflow</li>
	<li>Ticket Lifecyle Management</li>
</ul>
(2) HDA Fits like a glove, as you can quickly and easily modify to fit your specific Help Desk requirements
<ul>
	<li>Comprehensive Help Desk Solution</li>
	<li>Simplified Configuration</li>
	<li>Fully Customizable</li>
	<li>View view Windows, web and mobile via your iPhone</li>
</ul>
(3) End user can help themselves with self-service tools
<ul>
	<li>Self-service portal</li>
	<li>Knowledge base</li>
	<li>Message Board</li>
	<li>Priority Mapping</li>
</ul>
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There are a number of features and differences between the Professional Edition and the Enterprise Edition - namely (1) HDAsset, (2) Remote Support Center, (3) Password Self-Service.

To learn more - I encourage you to check out the <a title="Help Desk Authority Walk Through Tour" href="http://www.scriptlogic.com/products/help-desk-authority/walkthrough/" target="_blank">Walk Through Tour</a>.

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Currently version 9.1.1 is available for <a title="Help Desk Authority 9.1.1" href="http://www.scriptlogic.com/products/help-desk-authority/version-comparison.asp" target="_blank">DOWNLOAD </a>for a free demo.