EMC has released a new version of their Enterprise Secure Remote Support (ESRS) gateway that facilitates proactive alerting and support for EMC storage arrays and equipment. Previous versions of the ESRS Gateway required a dedicated Windows server instance with IIS installed, and entailed a lengthy configuration process and an on-site support visit from an EMC Customer Engineer.

The new ESRS IP Solution installs as a set of services on a Windows server but does not require a dedicated OS instance, IIS, or an on-site support visit.

There are several benefits to the ESRS IP Solution:

    &gt; A streamedlined, wizard-driven installation process

    &gt; No phone line and modem are needed

    &gt; It's not necessary to dedicate a Windows OS instance

    &gt; In most cases no special firewall rules are needed

    &gt; Multiple storage arrays and sites can be monitored from a single gateway

    &gt; EMC can have secure, encrypted, audited remote access to perform diagnostics and repairs

More information and additional details on the ESRS IP Solution are available on EMC's web site <a href="http://www.emc.com/collateral/software/data-sheet/h1948-secure-remote-supp-gateway-ds.pdf">here</a> and <a href="http://emc.co/collateral/services/consulting/h2067-em-cert-serv-top10-svo.pdf">here</a>.